FAQ

Popular questions

What size should I order?
Our chart size is based on true European sizes, and all our collections are slim fit cut. Please click here to see the Size Guide.
We advise you to order your normal size. However if you are between two sizes, we recommend going for the larger size. We also remain at your disposal if you have any more questions please feel free to contact us at info@chefskillshk.com

What is your return policy?
We are happy to offer FREE return of any un-embroidered, unused and non-altered product within 30 days of original purchase date.
If you want more details please refer to Return & Exchange.

What are the shipping costs?
Please refer to our Delivery page for more details.

What payment do you accept?
We accept MasterCard, Visa, Paypal, Alipay, and wire transfer.

Can I cancel my order?
Please contact us at order@chefskillshk.com, we will try our best to help you. But please note that if your order contains any embroidery items, you won’t be able to cancel it or get any refund.
And if your order has already been shipped, you can return it following our return process.

How will the charge appear on my bank statement?
The order will appear on your bank statement as “Nothing not limited”.

How often will you restock an item?
We try to restock as often as we can to avoid disappointment and out of stock. Please note how we approach restocking various styles:

• Collections: restocked at least every 2-3 months.
• Limited Collections: available in limited quantities without restock.

Can I return a gift card?
Unfortunately, gift cards are non-refundable. If you’d like to return a purchase that was made with your gift card, the funds will be credited back into your account as store credit.