Return & Exchange

At Chef Skills HK, we understand sometimes it’s best to try it first.
But we warn you TRY IT and you will LOVE IT…

We are happy to offer FREE return of any un-embroidered, unused, non-altered and discounted product within 30 days of original purchase date.

Free Return procedure:

1. Please send us an email at order@chefskillshk.com to indicate the returned items.

2. We gonna generate a prepaid return label through the EC-Ship Online Portal.

3. You will be given a unique label that you will need to print out and stick on the return parcel. A return bag will be provided with your original bag to facilitate your return.

4. You can take your completed return to any local post office.

5. We will send you an email as soon as we've completed your return, confirming whether a refund or exchange has been processed. This is usually done within 2 working days of receiving your return back into our warehouse.

6. Any refund will automatically be issued to the payment method you used to place your original order, it may take 5 to 10 working days for a refund.

All Returns must include the original packaging and tagging (bags and labels, etc.) in RESALABLE condition. We will not accept the return of any item, which shows signs of use or wear, including but not limited to:

  • Alterations
  • Laundering
  • Odors, including smoke
  • Pet hair
  • Stains or other markings

If your return items show signs or use or wear, you will be notified, the item will be returned to you at your own expenses, and no refund will be issued.
Additional Notes:

  • If you purchased your items from one of our trusted distributors, please contact them directly for your return.
  • We are unable to accept returns directly if the items were purchased from a third party.

 

 

 

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